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At Selz, we’re lucky enough to help entrepreneurs around the world to start and grow their businesses. From the USA to Germany to Australia, Selz is global. And we know how important great customer support is to our entrepreneurs.

That’s why we’ve been working around the clock (literally) to provide you with a customer support team that’s available 24 hours a day, 7 days a week. We know our entrepreneurs don’t stop working, and we won’t either.

Need to get a hold of Customer Support? Here’s how:

Live Chat

If you haven’t used our live chat yet, give it a try. If you are on any of our paid plans, then Live Chat is embedded in your Selz Dashboard. It’s the little purple chat button at the bottom right of your screen.

You can chat us with any of your questions and one of our Customer Success Specialists will get back to you as soon as they can (we’re replying in about 1 minute on average right now…woo!).

This is a great way to get instant support or ask a simple question while in your account.

Email Support

Our email support is always available to you when you email help@selz.com. This is a great option if you have more in-depth or technical questions so that we can make sure your questions are answered thoroughly.

Please allow some extra time if you’re reporting a bug or asking for development help so we can get your questions into the right hands.

15 Minute Set-up Sessions

If you’re new to Selz, we welcome you to book a set-up session with one of our Selz Experts. In this session, we’ll walk you through the basics of using Selz. If you have a specific area you want to focus on, we can help you with that, too.

selz expert services

This is a great way to ensure that your account is set up correctly and that you’re ready to start selling.

Selz Expert Sessions

Maybe you’re new to Selz and need some extra customer support, or maybe you’ve been using Selz for a while but need that extra push. We offer Selz Expert Sessions that are one-hour long training sessions with one of our knowledgable Selz Experts.

You can focus on one specific aspect of your business that you don’t quite understand, or we can take a whole hour to walk you through the ins-and-outs of the Selz Dashboard. We even have custom services if you want someone to just do it all for you!

We want to make sure that you are successful, so think of us as your sidekick when you’re using Selz. We’ll be there every step of the way to ensure that you’re making the most of your store. So reach out, say hey, let us know how you’re doing and where you need some assistance. We can’t wait to chat with you!

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About the author

Molly Corless

Molly Corless

Molly is the Head of Growth at Selz. Molly has been marketing for small startups for over 5 years. From marketing automation to Facebook ads to copywriting, Molly has figured out the key to growing a business from the ground up. She lives in rainy Portland, Oregon with her dog named Hamms.

6 comments

  1. Anne

    AWESOME !

    Very convenient for clients who are not in your time zone (like…me). Even though you always are very quick to react :)

    Cheers to you Selz Team !

    1. Selz

      Kristen DeCosta

      Thank you for your comment, Anne! I’m so happy you are just as excited about this as we are! Cheers to you!

  2. Khaleghl Quinn

    My customers alerted me to the fact that my products are not showing up on my website on their laptops except for on their phones. I have an interested publisher looking at my products tomorrow.

    1. Hanna Whirty

      Hi Khaleghl,

      I’m so sorry you are having a hard time with your site. Please reach out to support@selz and they will help take care of you ASAP. We also have a lot of answers here that you can check out.

  3. Deni Anggara

    Hello, i can’t access live chat on selz, any happen in my browsers? please let me know. Thanks

    1. Selz

      Kristen DeCosta

      Hi Deni!

      Are you logged into Selz? Livechat will appear as a small purple icon in the bottom right hand of the screen after you log-in to your account!

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