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Let’s say you have a successful store selling physical products, but you have a vision of a more expansive brand and want to learn how to sell digital downloads as well. Maybe you sell digital downloads and want to make a foray into the material world. Offering a range of product types can be a great way to take your business to the next level. You build a reputation as an authority in your field at the same time as creating value for customers across a range of needs. Sounds good, right? The good news is that it doesn’t take a lot of work to sell digital downloads and physical products in the same store, and the two product types can enrich each other.

How to Sell Digital Downloads and Physical Products in a Single Store
1. Content is King
2. Master Upselling
3. Sell Branded Swag

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So how do you tie together radically different product types within a viable niche? This week on FounderU we’re exploring tools for building a brand that straddles digital and physical markets.

1. Content is King

This is accepted wisdom in marketing, but can also hold true in sales situations. Teach your customers the optimum ways to use your products and you’ll improve their experience with the product and give them a great reason to buy from you again. This can also be a great way to build up social proof for your brand. Consider reaching out to happy customers for a review and featuring quotes about best-use experiences.

Selling clothes? An eBook or video tutorial that provides additional value to your customers can combine needs and pain points for a better sale. Dropshipping gardening equipment? Sell tutorials on modern gardening techniques, urban agriculture best practices, etc. Have a following that values the work you do? You could even sell a tutorial on how to sell digital downloads.

A still life with a notebook and camera represent creating good content when you successfully sell digital downloads. FounderU and Selz make selling online seriously simple.

2. Master Upselling

In general, you can sell digital downloads at a lower price point than physical products. Use this to your advantage by upselling customers- including a post-purchase redirect to a download for a dollar or two more or building a “customers also bought” section into your store. The “pay what you want” option can be powerful here. If customers are fans of your products and want to support you, they may choose to spend significantly more than the standard selling price.

You can also consider bundling products with a discount, i.e. selling a $40 workout plan and a $70 gym outfit for $95. Keep in mind the overall cost of creating and shipping your products when putting together a bundle. You’ll need to lower the price enough to entice buyers, but without hurting your profitability in the long run. Keep in mind that free shipping has a high perceived value and can be a surprisingly powerful tool for increasing sales.

An alternate option is offering a discount or coupon for returning customers related to a specific product type- i.e. 50% off an eBook with the purchase of physical merchandise. This is incredibly easy to do with the Selz custom receipts feature- simply include the code and a call-to-action to buy the product.

Upselling increases the revenue of individual sales as well as building the range of ways that you impact your customer’s lives.

Shoppers survery options at a flea market. How you present and bundle your items has an impact when you sell digital downloads. Selz and FounderU make selling so simple.

3. Sell Branded Swag

Do you have a fan base that loves your product and would like to rep it on the regular? Whether it’s pint glasses featuring quotes from your eBooks, t-shirts repping your vlog, or posters, stickers, guitar picks, and other easily brandable items, swag can create value for your brand beyond the income.

Branded merchandise can be a popular product that also provides you with valuable social proof- especially if you have an eye-catching logo. As you learn how to sell digital downloads via online marketing, you can add an element of physical, tangible marketing on the side. Look into low-cost options for getting your branding onto physical items and think about what your audience would find most helpful. A water bottle, for example, fits nicely into the same niche as a series of workout videos, and would likely travel with your customers in their day-to-day lives, increasing its effectiveness as a marketing tool.

A person refills a branded water bottle on a hike, showing how brnded content can compliment how you sell digital downloads. Selz makes selling online seriously simple.

Bonus: How to sell digital downloads and physical products like a pro

Keep things clear and straightforward for your customers, who can get confused by a store offering physical and digital options. Be sure that your product descriptions make it clear how the product will be delivered. Selz makes it so simple to build product categories that divide digital downloads and physical products into easily recognizable sections of your store.

Remember that reducing friction for buyers is a key way to grow your conversions. Test buy a couple of items together and see how the experience feels. If it’s too complicated or feels clunky, try organizing the products differently.

Because you’re working with products that likely have radically different price-points, it may take some time to narrow down exactly what to charge. Keep an eye on the data, see who buys what and in what form, then use that information to offer discounts, sales, or an entirely new price-point.

Use social media to your advantage. Physical products are generally more visually appealing, but pairing them with a stylish eBook cover can increase conversions and reach a different segment of your base.

A busy ecommerce operations illustrates how to sell digital downloads like a pro. Selz and FounderU make selling online seriously simple.

These are just a few tips to help your hybrid store grow. Do you already sell digital downloads and physical products? Let us know your tips and tricks in the comments!

 

About the author

Bryce Patterson

Bryce Patterson

Bryce is a social media specialist and content marketer at Selz. Outside of giving businesses and non-profits a more human, relatable voice; Bryce has written a novel, worked on a comic book, and played in a handful of bands. He lives in Colorado.

2 comments

  1. Lori

    I want to sell ebooks on my site, but I’m not sure what format is the best. Any advice?

  2. Tara Storozynsky Selz

    Tara Storozynsky

    Hi Lori! Great question. Instead of choosing just one format, consider using a platform that enables you to give your customers a choice of file type at checkout. Selz allows you to offer various download formats, so that your customers can choose the one that’s right for them. Thanks so much for checking out FounderU!

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