Ecommerce news February 10, 2020 – Changes at FedEx and USPS
What you may have seen when reconciling your January budget- higher fees for shipping. As of January 6, 2020, FedEx Express, FedEx Ground and FedEx Freight services increased their shipping rates and surcharges.
The major shipping outlets that you rely on for your ecommerce business are making changes. These changes will improve their earnings and stability. It’s up to you to determine how you will react to these changes.
You may want to revisit how you approach shipping costs for some of your products. Think about updating your emails to set the right expectations for your customers.
You may also want to take a look at which carriers you use most often. Shipping is an investment, and you want to make sure you’re getting the best deal for your shipping. It is tempting to set it and forget it, but changes like these make it important to look at how big business shipping changes might affect your business at home.
Ecommerce news February 3, 2020 – Counterfeiting, the DHS, COPRA
This week in ecommerce news- The United States DHS has a new plan to control the influx of counterfeit online sellers. Their plan outlines best practices for ecommerce businesses to follow. If you want to avoid scrutiny under this new legislation, consider the following:
- Vetting of suppliers
- Comprehensive terms for service agreements
- Clearly mark the country of origin for your products
- Conduct transactions through banks that follow U.S. enforcement requests for information.
Privacy is important
We know about the CCPA, and want to let you know about another change could be coming soon for ecommerce in the United States- COPRA. The Consumer Online Privacy Rights Act could be on the table as soon as this November. Until then, there are recommendations that small businesses should consider if this bill goes live in 2020.
We have a few highlights from their suggestions:
Audit your data
Look at what do you have, where it comes from, where you store it, and how your business uses data. If you don’t need a piece of data, stop collecting it.
Review the security provisions in your data storage agreements
The terms may surprise you and you may want to take action sooner than later.
Consider data breach insurance
If you already have this in place, look at the terms.
What are your contractual obligations in the event of a data breach?
If you don’t know, now is a good time to figure it out.
No matter what your current policies, now is the time to ensure your policies are compliant with current federal DPS laws and your local state laws. If you do business in the EU, get compliant with GDPR. If you do business in or California is your home, get compliant with CCPA.
Ecommerce news January 27, 2020
In ecommerce, it’s important to watch the rise and fall of major players. You never know how the news of the day might affect your business operations.
Ecommerce news January 13, 2020 – Online Security
New research finds that small businesses moving online underestimate the importance of security. At the same time, 48% of online shoppers are more sensitive to the impact of security on their shopping experience than they were just a year ago.
Ecommerce news January 6, 2020 – Customer feedback and Holiday Returns
The start of a new year is a powerful time for small businesses. The news is less focused on business and more on international politics. That can make it hard to see how the wider world may impact your business in the coming days and months of 2020.
Today we have confirmation from MasterCard that holiday ecommerce spending was at an all-time high in 2019. 24.5% of retail purchases took place on Cyber Monday, while only 15.4% of retail spending was on Black Friday. Read more here.
Also, an interesting take from Seth Godin on customer feedback. There is more emphasis than ever on creating community and relationships with customers to build your business. For new strategies to consider, check out this article.
Ecommerce news December 30, 2019 – AI and Social Selling
It’s only days until a new decade, and the news is full of ideas about what will be important in 2020. Two standouts for ecommerce – AI and social selling.
You may already be aware of the extensive opportunities to sell products on different social media platforms. Up to this point, social media is a casual space where ads and products might interfere.
But a new generation of users sees social media as one more place to get things done, making in-app purchases both valuable and convenient.
Another big topic of conversation is AI. The following list is a good look at how and why your small business should look into AI today.
- Personalized User Journeys
- Predictive Product Recommendations
- In-store Insights
- Customer Engagement
- Visual and Voice Search
Ecommerce news December 16, 2019 – Predictions for 2020
Ecommerce has grown exponentially since its origins in the 1980s. With this expansion, the distinctions between ecommerce and commerce are starting to blur.
What does this mean for local small business and ecommerce-only businesses? A few predictions for 2020 stand out:
Shopping in malls is becoming attractive again. In-store experiences are pulling in new audiences. If your store is strictly online, it may be a good idea to explore brick and mortar options.
Shipping accuracy and shipping options will be even more important to remain competitive.
No matter where you live, it’s important to stay aware of other countries. You’ll want to know how they regulate or power ecommerce as you update your strategies.
Not sure where to start? Focus on big economies like India and China.
Ecommerce news December 2, 2019 – Black Friday and Ecommerce Reviews
In the news yesterday: the New York Times and ecommerce reviews. The article covered how false reviews can move a business forward.
The comments on this article were especially interesting. Many merchants spoke out about the lack of commentary in the article about the impact false negative reviews can have on a small business. They also called out how specific platforms like Yelp and Amazon moderate reviews.
Black Friday Boom
Black Friday numbers climbed once again this year. 7.4 billion in sales! Small Business Saturday sales are up 18% over last year.
Another exciting note? This headline:
Today is Cyber Monday – what are your goals for today?
Ecommerce news November 25, 2019 – CCPA
Ecommerce news was full of commentary about Microsoft’s announcement last week. Their decision to implement the California Consumer Privacy Act (CCPA) for all customers in the U.S is a big one.
We will continue to share updates on the details. We want to let you know we’re working on our platform to make this upcoming change as painless as possible for our customers.
Ecommerce news November 18, 2019 – Tik Tok and Buying Experience
Are you using Tik Tok? This video platform has gotten very popular in 2019.
They’re starting to allow some users to add links directly to the profile bio. This opens the door to ecommerce on the platform. So if you haven’t started using this platform, now may be a good time to start.
It’s also the time of year for influencers to anticipate what will be important in the coming year.
This article says that customers will expect more from the buying experience. Exchange and delivery are important, and so is personalization. So, be sure to take a close look at how your customer service addresses those expectations.
Ecommerce news November 12, 2019 – Singles’ Day and 2020 Predictions
As so many of us look forward to Black Friday and Cyber Monday, yesterday was Singles’ Day in China. Singles’ day is a relatively new holiday and the largest shopping day in the world. If you’re not familiar with the event, you can learn more about it here.
In other news, the end of the year brings ecommerce predictions for 2020. This article runs through some B2B expectations, including new options for marketing and headless commerce.
Ecommerce news November 1, 2019 – Holiday Shopping and B2B
There is an uptick in articles about the upcoming holiday shopping season. In addition, recent social media debates about political advertising, Google’s acquisition of FitBit, and the rise of B2B in ecommerce have made the headlines.
This infographic video shows the 15 most profitable businesses in the United Stated from 1954-2018.
It’s a clear illustration of how much more dynamic commerce is today than it was just a few years ago. It also shows how these large companies can influence or pave the way for small businesses.