Ecommerce news January 13, 2020 – Online Security
New research finds that small businesses moving online underestimate the importance of security. At the same time, 48% of online shoppers are more sensitive to the impact of security on their shopping experience than they were just a year ago.
Ecommerce news January 6, 2020 – Customer feedback and Holiday Returns
The start of a new year is a powerful time for small businesses. The news is less focused on business and more on international politics. That can make it hard to see how the wider world may impact your business in the coming days and months of 2020.
Today we have confirmation from MasterCard that holiday ecommerce spending was at an all-time high in 2019. 24.5% of retail purchases took place on Cyber Monday, while only 15.4% of retail spending was on Black Friday. Read more here.
Also, an interesting take from Seth Godin on customer feedback. There is more emphasis than ever on creating community and relationships with customers to build your business. For new strategies to consider, check out this article.
For ecommerce news from last year, read more here.