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Do you have a web template you think will appeal to the masses? A process you can teach that makes your work more efficient or effective? Have you been thinking about writing an eBook or creating a video tutorial?

These are products that require some know-how with digital selling.

5 Secrets to Digital Selling

1. Connect with Your Online Community
2. Digital Selling 101: Create a Great Online Experience
3. Tell the Story of Your Products
4. Digital Selling and Smart Marketing
5. Be Passionate about Digital Selling

Selling digital products is an excellent way to make passive income because of their low overhead, immediate delivery, and low production cost. But what are the secrets to digital selling?

These five tricks of the trade will bring you one step closer to financial freedom.

1. Connect with Your Online Community

You may not realize it, but you already have an audience ready to help you decide what products to make. You also have a marketing team ready to advertise your products and a sounding board where you can get feedback on your ideas.

You probably check them every day: they’re your online communities.

Reddit software forum is an example of an online community for digital selling

There are many ways that you can use this incredible resource before you begin selling your digital products. You can join forums and groups online, scroll through visuals to see how ecommerce pros are selling digital products like yours, or click through relevant hashtags.

Social media is a great way to collect information about your audience. Listening to your community online will help you weigh the pros and cons as you get started.

As you begin, ask yourself questions like:

  • Who is your ideal customer?
  • How old are they?
  • What neighborhood do they live in?
  • How do they procrastinate?
  • What wakes them up at 2 am?
  • Who uses or wants your digital product every single day? Who only wants it sometimes?

Your online community is also a vital resource after your digital product starts selling. They can offer feedback on your product; telling you what is great or what needs tweaking.

Your online communities are also your best marketing tool, they’re full of people who can share their appreciation of your digital product with family and friends to spread the word.

Read more: 40 Small Business Ideas for Digital Products to Diversify Your Business Income

2. Digital Selling 101: Create a Great Online Experience

Once you know what you’re going to sell, you need a place to sell it.

The store down the street shows the value of the products they sell with demonstrations and displays or with salespeople who help buyers see benefits in their products. How can you duplicate that experience online?

Some sellers choose to sell their digital products on large marketplace sites, but creating your own website is the best way to create a personalized user experience.

This Selz theme is a professional and stylish option for digital selling

You can read more about the pros and cons of marketplace sites here. When you build your own website, you get to create the experience that you want for your customers. You get to make your own rules.

As you plan out your website, think about the experience that you want when you shop online:

  • Do you want to quickly navigate through a simple website?
  • Are the product descriptions written clearly, so that you know what you’re buying?
  • How secure do you feel on the site? How secure are your products?
  • Is the check-out process complicated, or does it make your next steps easy-to-understand?

You’ll also want to think about how your website can support your future plans:

  • How can your website help you build relationships with your customers for return business?
  • Do you want to collect customer names and emails for an email list?
  • How will you reward customer loyalty? With coupons or special products?

It’s also important for you to think about how much time you have to manage your online store. This is how easy and quick it is to add and update digital products with Selz:

  1. Log in to your Selz account
  2. Go to the left navigation panel of your dashboard, click Items > All > Add Item
  3. Select Digital product
  4. Add a title and image for your product
  5. Choose a price
  6. Click Save

Your new product is live!

3. Tell the Story of Your Products

You created your product to help people solve a problem. How can you tell your story in an engaging way?

Think about why your customers should trust you, and how to inspire their interest and loyalty, as you write your copy or post on social media.

  • How did you start selling digital products?
  • What is your favorite part of the process as you develop your products?
  • Is there a specific life experience inspired your latest project?
  • Are there stories, rituals, or mysteries that your customers can connect to you?

Read: 4 Steps to Build a Content Strategy and Get 2 Million Blog Readers

4. Digital Selling and Smart Marketing

A marketing plan can sound intimidating, but it’s easy and essential. A solid marketing plan is the next secret to selling digital products. Marketing plans are an outline of what you want to say, and where and when you want to say it.

A marketing plan gets your audience excited and curious about what you’re doing. It also keeps your potential buyers informed about launch dates, special deals, and what you are planning next. Over 40% of digital products sell to return customers, so you’ll also want a strategy to engage people who are already buying your products.

As you start to build your marketing plan, think about the best digital selling strategies:

  • What cultural or media trends are your potential customers already following?
  • How can you align your outreach with those trends?
  • What will inspire them to act or participate?
  • In what situations does an online shopper need what you have? Is there a situation where that need would be urgent?
Digital selling trends can help you better understand what your customers are looking for

You’ll also want to think about timing as you let your digital product story unfold. It’s a good idea to post once a week as you get things going, and then add more communication each day as you build up to your first big sale.

Your marketing plan is most helpful in the week just before launch, it helps you prepare in advance for the busy time leading up to your digital product launch.

An example of launch week communications for digital could look like this:

  • One week before you launch your product, post pictures each day that show successful and happy customers on Instagram. Use images that tell the story of your product and the problem it solves.
  • Ask your audience interesting questions every other day on your Facebook page or create contests that connect to your digital product.
  • Twitter is most effective with frequent posts, so try to post 2-4 times a day. Connect your digital product to hot topics or share teasers about your digital product launch. Use multiple tweets to tell a story over several days.
  • You may also want to use SEO keywords to drive customers to the stories on your blog or highlight featured products on your website.

Every effort you make will deepen relationships with your online community. Have fun with it!

PDFs, apps and other software are digital products you can easily sell and market with Selz, ecommerce for business growth

You may want help creating your marketing plan, and it helps to talk to an expert. Our team of experts is on hand to talk through your sales funnel, marketing strategy and more. Schedule a call today!

5. Be Passionate about Digital Selling

Every time customers buy your product they are investing in your passion. They are investing in the information that only you can share. Add testimonials from happy customers to your site. Respond to feedback in a personal and timely manner. Show your customers the passion you have for the great digital products you are making.

The impulse to buy is emotional. We rationalize these purchases with logic. Your audience is full of people just like you. They came to your site looking for a solution, and they want to believe in your work and your expertise.

Your passion is what will keep you going, and it’s the emotion that will inspire your customer’s trust.

About the author

Jana Rumberger

Jana is a writer and Content Manager at Selz. She has expertise in ecommerce strategy, selling products online, and small business solutions. Jana combines diverse experience in education, design, and manufacturing to craft engaging content.

In addition to her writing, she is a visual artist and foodie in Portland, Oregon.


  1. Bryce Patterson

    Hi Addy, totally true! eBooks are disrupting the ways that we read in remarkable ways. Thanks for checking us out and commenting!

  2. Addy Brown

    Electronic books are all the rage these days, primarily because they provide access to reading material with great ease. Thanks to electronic readers like Amazon Kindle and Kobo, it’s easier than ever to create and sell an ebook.

  3. Elena Manchester

    great post! 40% returning customers is huge, maybe I’ll try a summer kick-off sale.

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